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FREQUENTLY ASKED QUESTIONS
INTERNATIONAL SHIPPING INFORMATION
- If you intend to ship items outside of Canada, the United States, or US Territories, it will be classified as an international delivery. To proceed with such orders, you must either spend a minimum of $200 or purchase at least 20 seeds.
- You are responsible for covering any applicable taxes, fees, or extra charges related to international shipments. We employ discreet shipping methods, so it’s crucial to provide accurate email addresses and phone numbers specific to your respective country when placing an order.
- Please be aware that if you make a purchase from outside the United States, we cannot process exchanges or refunds for your order. Unfortunately, we cannot guarantee an 80% germination rate for seeds shipped internationally.
- Orders are shipped within 7 days after payment is processed. We will provide an email with a tracking number allowing you to monitor the progress of your shipment.
PAYMENT METHODS AND DISCOUNTS
DELIVERY & SHIPMENT ISSUES
- Once you’ve completed a purchase, please note that we cannot make any changes or issue refunds.
- For the convenience of our valued customers, we display prices in CAD. However, if you’re buying from USA, you can choose your country during checkout to see prices in USA dollars.
- We accept Discover, American Express, Visa and Mastercard credit and debit cards from customers in the United States and Canada.
- E-transfer is a valid payment method for orders within Canada.
- Please be aware that for deliveries and purchases exceeding USD/CAD 420, we will need to verify your identity
- Discount coupons cannot be combined with ongoing deals or promotions.
- All sales are considered final, and no refunds or exchanges will be provided.
- We cannot be held responsible for any damage that may occur during the shipping process. We will however reship the package free of charge as long as the tracking number does not state that it was delivered.
- For our US customers in all 50 states and US territories, shipments are sent domestically from Los Angeles, California, via USPS Priority Tracking.
- Canadian customers’ orders are shipped domestically from Vancouver, BC, using Canada Post.
- In the event of any delays or issues after the package has left our warehouse, the receiver or customer must file a claim with their local mail carrier.